Shipping Policy

At Aurele Collective, we are committed to providing a smooth, reliable and transparent shopping experience. We offer complimentary standard shipping across Australia, so you can shop with confidence.

Please review our shipping information below.

1. Shipping Destinations

We currently offer shipping throughout Australia.

Delivery availability may vary depending on your location and any applicable carrier restrictions.

2. Order Processing

All orders are typically processed within 2–3 business days, Monday to Friday, excluding weekends and public holidays.

Orders placed after our daily cutoff time of 6:00 PM Australian Eastern Standard Time (AEST) will begin processing on the next business day.

During busy periods, sales or promotional events, processing may take slightly longer than usual.

3. Shipping Costs

Complimentary Standard Shipping

We are pleased to offer FREE standard shipping on all orders across Australia, with no minimum purchase required.

There are no additional standard shipping charges at checkout.

4. Estimated Delivery Times

We aim to deliver your order as efficiently as possible.

• Order Processing: 2–3 business days

• Shipping Transit: 4–9 business days

• Total Estimated Delivery: 6–12 business days

• Order Cutoff Time: 6:00 PM AEST

• Business Days: Monday to Friday, excluding public holidays

Delivery estimates begin from the date your order is placed, subject to the order cutoff time.

Please note that delivery times are estimates rather than guarantees. Actual delivery times may vary due to carrier operations, weather conditions, public holidays or other circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow some time for tracking updates to appear after your order has been handed over to the shipping carrier.

6. Shipping Restrictions

We currently do not deliver to PO Boxes, military addresses or certain restricted locations.

Some products may also be subject to shipping restrictions under applicable Australian carrier regulations.

Please ensure that your delivery address is complete and accurate before placing your order.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible at info@aurelecollective.com.

We will do our best to accommodate address changes before dispatch, although changes cannot always be guaranteed.

If a package is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply for reshipment. We will contact you to discuss the available options.

8. Lost, Missing or Damaged Orders

Your satisfaction is important to us.

If your order arrives damaged, is missing items or has not arrived within the expected delivery timeframe, please contact our customer support team at info@aurelecollective.com.

For damaged items, we recommend including your order number and clear photographs of the product and packaging to help us investigate the issue efficiently.

We will review the situation, coordinate with the relevant shipping carrier where necessary and provide an appropriate resolution in accordance with applicable Australian Consumer Law.

Nothing in this policy limits your rights under the Australian Consumer Law.

9. Shipping Policy Updates

Aurele Collective reserves the right to update this Shipping Policy from time to time to reflect changes in our shipping services, operational procedures or applicable legal requirements.

The latest version will always be available on this page.

Last updated: 25 October 2026

10. Contact Information

If you have any questions about shipping or your order, please contact us.

Store Name: Aurele Collective
Company Name: SADUA
Company Registration Number: 94792135
Phone: +61 7 4270 8917
Email: info@aurelecollective.com
Contact Page: Contact Us

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM AEST
Saturday – Sunday: Closed

We aim to respond to all customer enquiries within 24 hours during business days.