Terms of Service

Last updated: 25 October 2026

OVERVIEW

Welcome to Aurele Collective.

The terms “we”, “us” and “our” refer to Aurele Collective, operated by SADUA.

Aurele Collective operates this website and online store, including all associated information, content, features, tools, products and services (collectively, the “Services”), to provide customers with a convenient and enjoyable online shopping experience.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

These Terms of Service (“Terms”), together with the policies referenced throughout this document, outline your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully before using our website or placing an order.

By accessing, browsing or purchasing from Aurele Collective, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree with these Terms, please refrain from using our Services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable legislation that cannot lawfully be excluded.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian to use our website.

When placing an order or creating an account, you may be required to provide personal information, including your name, email address, billing address, shipping address and payment details.

You agree that all information provided is accurate, complete and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, except where applicable law provides otherwise.

You must notify us promptly if you suspect unauthorised access to your account.

Accounts may not be transferred, sold or assigned to another individual without our written consent.

SECTION 2 – OUR PRODUCTS

At Aurele Collective, we aim to provide accurate product descriptions, images, specifications and pricing information.

We make reasonable efforts to display product colours, materials and details as accurately as possible. However, the appearance of products may vary slightly depending on your device, screen settings and lighting conditions.

We cannot guarantee that your screen will reproduce colours exactly as they appear in person.

We reserve the right to update product descriptions, adjust product availability, introduce new collections or discontinue products without prior notice.

We may also limit quantities purchased by individual customers where reasonably necessary.

All products remain subject to availability.

Nothing in this section limits your rights to receive goods that match their description, are of acceptable quality and meet other applicable consumer guarantees under Australian Consumer Law.

SECTION 3 – ORDERS AND ORDER ACCEPTANCE

By placing an order through Aurele Collective, you submit an offer to purchase the selected products.

After submitting your order, you will receive an order confirmation email acknowledging receipt of your purchase request.

We reserve the right to accept or decline orders for legitimate reasons, including:

• Product unavailability or stock discrepancies.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorised transactions.

• Incomplete or inaccurate customer information.

• Other circumstances that reasonably prevent us from fulfilling an order.

If an order cannot be fulfilled, we will notify you using the contact information provided at checkout and arrange any refund required under applicable law.

Please review your order carefully before completing checkout.

If you wish to cancel or modify an order, contact our customer service team as soon as possible. We will make reasonable efforts to accommodate your request, although changes may not be possible once an order has entered processing or dispatch.

Returns, exchanges and refunds are handled in accordance with our Return and Refund Policy and applicable Australian Consumer Law.

Products purchased through our website are intended primarily for personal use. Commercial resale may require our prior written approval.

SECTION 4 – PRICES, PAYMENTS AND BILLING

Unless otherwise stated, all prices displayed on Aurele Collective are in Australian Dollars (AUD).

Prices are subject to change without prior notice. However, price changes will not affect orders that have already been accepted, except as permitted by applicable law.

Any applicable taxes, including GST where required, will be displayed or included in accordance with Australian pricing and consumer legislation.

We offer complimentary standard shipping throughout eligible Australian delivery locations, as outlined in our Shipping Policy.

Promotional offers, discounts and special pricing may be subject to additional conditions, including eligibility requirements and expiration dates.

You agree to provide accurate billing and payment information when completing a purchase.

You confirm that you are authorised to use the payment method selected at checkout.

Payments are processed through the secure payment providers made available through our Shopify store.

We reserve the right to refuse or cancel transactions where fraudulent activity, payment errors or unauthorised payment methods are reasonably suspected.

If an accepted order is cancelled by us, we will arrange an appropriate refund in accordance with applicable law.

SECTION 5 – SHIPPING AND DELIVERY

Aurele Collective offers complimentary standard shipping throughout eligible locations in Australia.

Our estimated delivery timeframes are:

• Processing Time: 2–3 business days.

• Transit Time: 4–9 business days.

• Total Estimated Delivery Time: 6–12 business days.

• Order Cutoff Time: 6:00 PM AEST.

• Business Days: Monday to Friday, excluding public holidays.

Delivery timeframes are estimates and may vary due to carrier operations, weather conditions, public holidays or circumstances outside our reasonable control.

We will take reasonable steps to ensure orders are dispatched and delivered within the communicated timeframe.

Customers are responsible for providing accurate delivery information during checkout.

Where an incorrect address is supplied, additional delivery arrangements or charges may apply, subject to applicable law.

Risk of loss or damage to goods remains with Aurele Collective until the goods are delivered to you or a person authorised by you to receive them, except where applicable law provides otherwise.

For additional information, please refer to our Shipping Policy.

Nothing in this section excludes or limits any rights or remedies available under Australian Consumer Law, including those relating to goods that are not supplied within a reasonable time.

SECTION 6 – INTELLECTUAL PROPERTY

All content displayed on Aurele Collective, including website design, branding, logos, graphics, photographs, product descriptions, text, videos and other materials, is owned by or licensed to Aurele Collective or its respective rights holders.

Such materials are protected by applicable intellectual property laws.

You may access and use our website for lawful personal and non-commercial purposes.

Without prior written permission, you must not:

• Reproduce, copy or distribute website content for commercial purposes.

• Modify or republish protected materials.

• Use our branding, logos or trademarks without authorisation.

• Create derivative works from our protected content.

• Exploit any part of the Services in violation of applicable intellectual property laws.

Nothing in these Terms prevents uses permitted by applicable law, including relevant copyright exceptions.

The Aurele Collective name, branding and associated designs may not be used in a manner that infringes our intellectual property rights or those of relevant rights holders.

Shopify and other third-party names, logos and trademarks remain the property of their respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

Our website may provide access to optional tools, applications or services operated by third parties.

These tools may include payment services, tracking applications or other shopping-related features.

We do not necessarily control or independently verify every third-party service.

Your use of optional third-party tools may be subject to the terms and privacy policies of their respective providers.

We encourage customers to review those conditions before using external services.

We may introduce additional website features, applications or tools in the future. Unless otherwise specified, these will also be governed by these Terms.

Nothing in this section limits any responsibility we have under applicable law.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, applications or resources operated by third parties.

These links are provided for convenience and informational purposes.

Aurele Collective does not necessarily endorse or control the content, products or services offered through external websites.

We recommend reviewing the terms, privacy policies and purchasing conditions of third-party websites before providing personal information or completing transactions.

We are not responsible for the independent actions of third-party website operators, except to the extent required by applicable law.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Aurele Collective operates its online store using Shopify's e-commerce platform.

Shopify provides the technology and infrastructure that supports our online shopping experience.

All purchases made through our website are transactions between the customer and Aurele Collective, not Shopify, unless expressly stated otherwise.

Aurele Collective remains responsible for its obligations as the seller of products purchased through our store.

Shopify and its affiliates are not parties to the sales contract between you and Aurele Collective.

Nothing in these Terms excludes or restricts any rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

SECTION 10 – PRIVACY POLICY

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through Aurele Collective is handled in accordance with our Privacy Policy and applicable privacy legislation.

Depending on how you interact with our website, we may collect information including:

• Your name and contact details.

• Billing and delivery addresses.

• Order history and purchase information.

• Customer service communications.

• Website usage and technical information.

• Payment-related information processed through authorised payment providers.

Our store operates through Shopify, which may process personal information to provide and improve its services.

Certain information may be processed or stored by service providers located outside Australia.

For further information about the collection, use, disclosure and protection of personal information, please review:

Aurele Collective Privacy Policy: https://aurelecollective.com/policies/privacy-policy

Shopify Privacy Policy: https://www.shopify.com/legal/privacy

By using our Services, you acknowledge that your personal information will be handled as described in the applicable privacy policies.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

We welcome customer feedback, product reviews, suggestions and recommendations.

By submitting reviews, comments or other content to Aurele Collective, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish and use that content for legitimate business purposes, including improving our Services and promoting our products.

This licence applies only to content you have the right to provide and does not transfer ownership of your original content to Aurele Collective.

You agree that submitted content must:

• Be truthful and based on genuine experiences where presented as a review.

• Respect the intellectual property and privacy rights of others.

• Not contain unlawful, threatening, discriminatory or abusive material.

• Not include malicious software, spam or misleading information.

• Comply with applicable laws and these Terms.

We reserve the right to moderate or remove content that violates these requirements, subject to applicable law.

We do not guarantee publication of every submitted review.

We will not intentionally misrepresent customer reviews or selectively alter feedback in a manner that creates a misleading impression.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Although we take reasonable care to maintain accurate website information, occasional errors may occur.

These may relate to product descriptions, prices, availability, promotions, delivery estimates or other website content.

We reserve the right to correct inaccurate information and update website content where necessary.

If an error affects an order, we will contact you where appropriate and handle the matter in accordance with applicable Australian Consumer Law.

We will not rely on this section to deny customers their statutory rights or remedies.

SECTION 13 – PROHIBITED USES

You agree to use Aurele Collective and its Services only for lawful purposes.

You must not use our website to:

• Violate applicable laws or regulations.

• Engage in fraudulent or deceptive activities.

• Infringe intellectual property or privacy rights.

• Harass, threaten or discriminate against others.

• Submit false or misleading information.

• Distribute spam or unauthorised promotional communications.

• Upload viruses, malware or harmful code.

• Attempt unauthorised access to our systems or customer accounts.

• Interfere with website security or functionality.

• Collect personal information about other users without lawful authorisation.

• Impersonate another individual or organisation.

We may restrict or suspend access to our Services where we reasonably believe these Terms have been violated.

Such action will be taken in accordance with applicable law.

SECTION 14 – TERMINATION

We reserve the right to suspend or terminate access to our Services where reasonably necessary, including in cases of fraudulent activity, security concerns or material breaches of these Terms.

Where appropriate and reasonably practicable, we may provide notice of termination.

Termination does not remove obligations or rights that arose before termination.

Any outstanding payment obligations, intellectual property provisions and other terms intended to survive termination will continue to apply where legally enforceable.

Termination does not affect your rights under Australian Consumer Law.

SECTION 15 – DISCLAIMER OF WARRANTIES

We aim to maintain an accurate, secure and reliable online shopping experience.

However, we cannot guarantee that our website will always operate without interruption, technical errors or temporary service disruptions.

General information provided on our website is intended to assist customers and should be considered alongside the relevant product descriptions and policies.

To the extent permitted by law, we do not provide additional warranties beyond those expressly stated or required by applicable legislation.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies these statutory guarantees or remedies.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aurele Collective is not responsible for losses arising from circumstances beyond our reasonable control or from improper use of our Services.

We do not seek to exclude liability where doing so would be unlawful.

In particular, nothing in these Terms limits or excludes liability for:

• Rights and remedies available under Australian Consumer Law.

• Consumer guarantees that cannot lawfully be excluded.

• Fraudulent conduct or intentional misconduct.

• Any other liability that cannot legally be excluded or restricted.

Any limitation of liability contained in these Terms applies only to the extent permitted by law.

SECTION 17 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Aurele Collective against reasonable losses, claims, damages and expenses arising directly from:

• Your unlawful use of our Services.

• Your material breach of these Terms.

• Your infringement of another person's intellectual property or legal rights.

• Fraudulent or intentionally harmful conduct connected with your use of our website.

This indemnification applies only to the extent that the relevant loss is caused by your conduct and does not extend to losses caused by our own negligence, misconduct or breach of applicable law.

Nothing in this section limits your statutory consumer rights.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be treated as severed to the extent necessary.

The remaining provisions will continue to operate to the extent permitted by law.

SECTION 19 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and other applicable website policies, form the agreement governing your use of our Services.

They replace previous versions of these Terms concerning the same subject matter, except where otherwise required by law.

Nothing in this section excludes representations, guarantees or rights that cannot lawfully be excluded.

SECTION 20 – ASSIGNMENT

You may not transfer your contractual rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may transfer our rights or obligations as part of a legitimate business restructuring, sale or transfer, provided that doing so does not unlawfully reduce your rights or remedies.

Where required by law, we will provide appropriate notice.

SECTION 21 – GOVERNING LAW

These Terms are governed by the applicable laws of Australia.

Any dispute arising in connection with these Terms will be handled in accordance with applicable Australian legislation and relevant court or tribunal procedures.

Nothing in this section restricts any right you may have to seek remedies under Australian Consumer Law or to bring proceedings in a court or tribunal with jurisdiction.

SECTION 22 – HEADINGS

The headings used throughout these Terms are provided for convenience and readability only.

They do not affect the interpretation or legal meaning of any provision.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms from time to time to reflect changes in our business operations, Services, legal obligations or website functionality.

The most recent version will always be available on this page.

Where changes materially affect customer rights or obligations, we will provide notice where required by applicable law.

Changes will apply from their stated effective date and will not retrospectively remove rights arising from previously accepted orders.

We encourage customers to review these Terms periodically.

Last updated: 25 October 2026

SECTION 24 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, your order or our Services, please contact our customer support team.

Store Name: Aurele Collective
Company Name: SADUA
Company Registration Number: 94792135
Phone: +61 7 4270 8917
Email: info@aurelecollective.com
Contact Page: Contact Us

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM AEST
Saturday – Sunday: Closed

We aim to respond to customer enquiries within 24 hours during business days.

Thank you for shopping with Aurele Collective.